Yes, you can upgrade your plan at any time. The price is adjusted in proportion to the period in force.

No, there is no loyalty. However, all plans are billed on an annual basis.

Yes. After payment, the invoice is issued in the name of the organisation and sent by email.

No. All prices are exclusive of VAT, which is charged at the legal rate in force.

All prices are exclusive of VAT, which is charged at the legal rate in force.

No. The subscription is annual, but the amount can be included in multi-year purchase plans (e.g. 3 years).

We accept payments by credit card, MB Way and ATM reference.

Yes, you can configure visual identity (logo, colours, texts), complaint categories, deadlines and automatic messages.

Our team ensures all the basic configuration, creation of access profiles and validation of legal compliance.

The time depends on the customer's infrastructure. Typically installation takes between 2 and 5 working days.

In the SaaS model, the instance is operational up to 48 hours after payment confirmation.

The instance is operational up to 48 hours after payment confirmation.

Yes. The organisation can configure the supporting texts, privacy policy, terms of use and messages displayed on the portal.

Yes, in the Enterprise version it's possible to integrate with internal directories or systems via API.

The SaaS version can be active in less than 48 hours after signing up. We also offer a demo period and assisted onboarding.

Yes, if you choose to make an anonymous report, you will not be asked for any personal details and there is no technical way of identifying the complainant.
 

Yes. The platform guarantees that only authorised managers have access to the content of complaints, respecting confidentiality.

The platform records logs of accesses and actions, exportable in PDF/CSV, useful for inspections or compliance reports.

In the SaaS model, everything is managed by our team. In the on-premises model, we provide technical support plans as required.

Yes. It is fully aligned with the requirements of European legislation, including deadlines, notifications and response mechanisms.

Yes. Each user has granular permissions (e.g. visualisation, monitoring, management), configurable by report or role.

Yes. The Channel Administrator only has access to the configuration and cannot view sensitive content.

Yes, you can consult statistics in real time, reports by type, state, origin, etc.

We guarantee that the SaaS platform will be automatically updated to stay in line with legal changes.

We guarantee that the SaaS platform will be automatically updated to stay in line with legal changes.

You can still use it. The adoption of voluntary whistleblowing channels is good ESG practice and helps to build ethical organisational culture.

Yes, we offer a demo environment (sandbox) with a simulated login to explore all the features.

The platform is a technical solution. You can integrate legal support services through external partnerships or hire additional support.

On secure servers managed by JAVALI, with automatic backups and end-to-end encryption. An on-premises version is also possible, in which case the responsibility falls to the organisation.

Includes secure hosting, legal and technical updates, automatic backups, basic support and management interface.