Cookie Policy | Caixa Segura

1. What cookies are

Cookies are small text files stored on your device (computer, tablet or mobile phone) via your Internet browser when you visit certain websites.
They serve to improve the browsing experience, save preferences, enable functionalities or collect statistical information about the use of the website.

Some similar technologies, such as pixels, tags, scripts or heatmaps, are used for identical purposes. For the purposes of this policy, all these technologies are referred to generically as "cookies".

2. Types of cookies used

The CAIXA SEGURA website, managed by JAVALI - Administração e Desenvolvimento de Sistemas Informáticos, Lda, uses the following types of cookies:

a) Strictly necessary cookies

Essential for the functioning of the website and to allow access to secure areas or basic functionalities (e.g. session management or form submission).
These cookies cannot be deactivated through the consent panel.

b) Performance and analysis cookies

They collect information on how the website is used, allowing access statistics to be analysed and its performance to be improved.
They may include usage analysis tools such as:

Google Analytics (Google Ireland Limited)
Microsoft Clarity (Microsoft Corporation)

These services may use cookies and equivalent technologies (including heatmaps) to understand users' interaction with the website and optimise their experience.
The data is processed in aggregate form and, where possible, anonymised. These cookies are only activated with your prior consent.

c) Functionality cookies

They allow the user's preferences (language, region, display mode) to be remembered and personalised features to be offered.
The refusal of these cookies may affect certain features of the website.

The refusal of these cookies may affect certain features of the website.

3. Legal basis

The use of non-essential cookies (analytical, functional or marketing) depends on the user's express consent, obtained through the cookie banner displayed on the first visit.
The installation of these cookies only takes place after the user has selected the respective options.

Strictly necessary cookies are installed on the basis of JAVALI's legitimate interest in ensuring the technical functioning of the website.

4. Managing and deactivating cookies

The user can, at any time, change or withdraw their consent through the cookie preferences panel available on the website.
Alternatively, you can configure your browser to block, limit or delete cookies, as indicated below:

Chrome: https://support.google.com/chrome/answer/95647
Firefox: https://support.mozilla.org/pt-PT/kb/limpar-cookies-e-dados-de-sites-no-firefox
Safari: https://support.apple.com/pt-pt/guide/safari/sfri11471/mac
Edge: https://support.microsoft.com/pt-pt/help/4027947

The deactivation of certain cookies may affect the functioning of the website.

5. Retention of cookies

Cookies can be:

Session cookies - are deleted automatically when the user closes the browser;
Persistent cookies - remain on the device for a specified period, or until the user deletes them manually.

The retention period varies depending on the type and purpose of the cookie. Up-to-date details are available in the website's consent panel.

6. International data transfers

When third-party services are used (such as Google, Microsoft or Hotjar), data may be transferred to countries outside the European Economic Area.
JAVALI ensures that such transfers only take place on the basis of adequacy decisions by the European Commission or through standard contractual clauses, guaranteeing a level of protection equivalent to that of the European Union.

7. Policy updates

This Cookie Policy may be updated whenever necessary, namely as a result of legal or technical changes.
The latest version will always be available on this website, with an indication of the date of update.

Last update: 11 November 2025

8. Contact

For any questions regarding the use of cookies or the processing of personal data, you can contact:
dpo@javali.pt